Secondary Persona - Jade

Help Method - Search the Forum

Jade's needs informed my design decisions

- Jade has a big social network of people that she trusts and likes connecting with other plant enthusiasts.
- She is ready to search the help forum to find out why her exotic fern has black leaves.

Artifacts Developed:
Sketches - Empathy Map - Persona -  Emotional Experience Diagram - Journey Map - Task Analysis - Task Flow - User Flow